Refund policy

RETURNS
We accept returns within 14 days of the receipt of the order. If more than 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift Card purchases are non-refundable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Product that are opened or with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your credit card or bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at UberElegant@gmail.com.

SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at UberElegant@gmail.com

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit in form of a discount coupon code for the value of your return. Once the returned item is received, a discount coupon will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and she/he will find out about your return.

SHIPPING
To return your product, please contact us at UberElegant@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

OUR STORY

We believe in creating Elegant, quality pieces that are sure to turn heads and draw praise. Each UberElegant product is made from the highest quality materials. Each piece is meticulously created with love to leave a lasting impression. Our lovingly handmade pieces are guaranteed to inject a new lease of life and energy to every wardrobe. Every piece has its own unique story. Make it part of yours.


OUR OPERATIONS

By going over every step of our operations, we’ve made some small changes with big results. We have completely switched over to LED lighting in our HQ and we offset our carbon footprint by planting trees for each product sold (we’ve planted 2,400 trees, so far). We keep our clothing samples out of landfills by donating them to Good360 and FabScrap.


OUR MISSION

We believe that you don't have to compromise quality to be Eco-Friendly, and that's why we have partnered with OneTreePlanted to plant 1 tree for each product sold. Our hope is to plant 10,000 Trees this year and a million trees in the next 5 years and we cannot do that without your love and support.


OUR APPROACH

Our aim is to design and manufacture our products with greater care, reduce our impact, and generate awareness. We ask you, our customer, to join us in taking action and holding us accountable.



We’re happy to announce that we’ve partnered with One Tree Planted to plant trees! One Tree Planted is a 501(c)(3) nonprofit dedicated to global reforestation. They plant trees to restore nature and biodiversity. They also raise awareness about the importance of trees, offer businesses like ours a simple sustainability solution, and motivate younger generations to do something positive for the environment. For every product sold Uber Elegant will plant 1 tree!