FAQ's

All orders are custom made and so it could lake us us 3 to 5 days to make and ship your order.

Once the order is shipped we will send you the tracking number, please allow 3-4 business days for your order to be delivered

Yes we do but please note that the Free shipping is not available to international order, we will use a discounted rate to automatically calculate the shipping cost based on destination. 

Please contact us immediately with your order number and the changes you would like to make, if we have not shipped your order we might be able to update the address .

If the order has been shipped, you will need to contact the mail carrier and provide them the correct mailing address.

We want to make sure that you love everything we make here at Uber Elegant and that's why we are happy to accept returns within 14 days of receiving your order if the items are unused or unopened (to ensure product hygiene). Please contact us at to authorize the return process.

Custom made products cannot be returned or exchanged.

Returns are free for items over $69. For items less than $69, a shipping fee of $7 will be deducted before the refund is issued.

We accept Master Card, Visa, Discover, PayPal, Apple Pay, Google Pay and Shopify Pay

Yes we do, we can also create custom discount coupon codes for you that can be applied during checkout and they work just like Gift Certificates.

We can even create event based custom coupon codes for you like "HAPPYBIRTHDAYJANE", "HAPPY-WEDDING-ANNIVERSARY" etc.

Please contact us for more details.

You can enter the gift certificate code on the top right corner of the checkout page in the Discount prompt and click Apply.

We only use quality products for everything we create. The material information should be listed on product description page.

For earrings, all of our hooks are Sterling Silver or 14k Gold-filled (which is much better than plated). If you are sensitive to Gold/Silver we can easily replace the hooks with surgical steel hooks which should be suitable for those with extra sensitive ears. Just make a note during the checkout process and we will swap them out for you.

We frequently restock our products, restocking dates and designs will be announced on our Instagram page.

Please join our mailing list or follow our Instagram page @Uber.Elegant to be notified or contact us for bulk orders and we might be able to expedite the production for you.

Please refer to our Care Instructions page for more details.

Absolutely, contact us and tell us what you have in mind.

We can recreate any design that you see in a different colored Clothing and we can add our designs to several types of products.

We can also make Custom Earrings designs for any occasion like weddings, fundraisers or any special events if needed.

Use the Contact Us page to get in touch and we will be happy to help.

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